Frequently Asked Questions

Setup Videos transforms product manuals into clear, engaging 3D assembly and installation videos. We also create photorealistic renders, interactive 3D models, branded video players, QR codes, and digital manual experiences that help customers assemble products with confidence.

We work with a wide range of products including furniture, fitness equipment, saunas, windows and doors, grills, and other consumer or commercial products. If your customers need step-by-step guidance, we can build a visual solution tailored to your product and audience.

To start a project, we usually need your product manual, photos, branding assets, and any available CAD files or reference videos. If you do not have everything ready, our team can still help guide the process and recommend the best materials to move forward.

Our interactive player makes videos easier to follow with chapter navigation, captions, downloadable manuals, QR codes, and website embedding options. It is designed to help users jump to the exact step they need while giving your company a more professional and branded customer experience.

Yes. Our player can be used with YouTube links, Vimeo links, Wistia content, and MP4 video files. This gives you flexibility to use your existing video content while still presenting it inside a more powerful and branded experience on your website or portal.

Most projects begin with a draft in about 2 to 3 weeks after we receive your files and scope the work. From there, we gather feedback, make revisions, and deliver final assets that are ready to share with customers, teams, or retailers.

Yes. We can provide branded QR codes for easy access, player analytics to help you understand engagement, and embed options for your website. Depending on your setup, you can monitor views, visitor activity, and how your content is being used.

Yes. Our free Manual Maker helps you create product manuals with your own images, steps, and branding. You can customize layouts, build manuals faster, and with an account you can also turn manuals into flipbooks and access more digital publishing features.

Your order can include a finished 4K video file, voiceover, background music, closed captions, branded QR codes, a downloadable manual, interactive video player access, analytics, and optional 3D or AR-ready assets depending on your package. We tailor each deliverable to your project so you receive the tools needed to share your instructions clearly and professionally.

Pricing depends on the complexity of your product, the number of steps, and the type of assets you need. Simple projects can cost less, while larger or more detailed videos may require a broader scope. We review your manual, files, and goals, then provide a custom quote so you know exactly what is included before production begins.

No. The Manual Maker is free and needs no account: it runs in your browser and you can download your manual as a PDF. A free account lets you save your manuals, keep editing them later, and turn each one into a magazine-style flipbook.

Call us at 888-877-0018 or email [email protected], Monday to Friday, 8am to 5pm Pacific. You can also send a message through our contact page and we will get back to you within one business day.

Everything we deliver lives in your customer portal. Sign in to watch and share your videos, download QR codes and embed codes, and see how your content is being viewed.